Support Center

Dentisoft Desktop

  • Dentisoft won't open after Backup

    Replace the existing accounts.cdx with a new blank one. This will have to be sent by a Dentisoft Technologies ...

    Aug 27, 2014 12:01PM EDT
  • License key not current in Dentisoft Desktop

    License keys are issued to offices for annual support. The information must match what the office has in the O...

    Jun 28, 2013 07:48PM EDT
  • Password change for eclaims

    If the office PW for DXC changes and you submit automatically, the password must be upated in System options. ...

    Jun 28, 2013 07:48PM EDT
  • Eclaims not deleting after being transmitted.

    (1) Search the C:\ drive of the server for and delete the appletfile.props. (appletfile.*.) (2) Submit the b...

    Jun 28, 2013 07:48PM EDT
  • Eclaim batch upload error

    Please update to version 14.06 which wil eliminate the batch upload errors and old claims not clearing out fro...

    Jun 28, 2013 07:48PM EDT
  • E-Claims were not deleted after transmission

    Make sure you have created a new claim....this clears out the old batch. If the submitted claims are in the t...

    Jun 28, 2013 07:48PM EDT
  • ClaimConnect Phone Number

    The new number for Claim Connect (EHG-Webclaim) is 800-576-6412

    Jun 28, 2013 07:48PM EDT
  • Clearing the Transmit Claims Window

    You must create a new claim and the old claims will be removed (a new batch is started) from the transmit clai...

    Jun 28, 2013 07:48PM EDT
  • E-claim Monthly Billing

    In Dentisoft ONline click on Utilities->ClaimConnect Report> account information.

    Jun 28, 2013 07:48PM EDT
  • Networking DSD

    How do I map a network Drive Doubleclick My Computer Choose Tools, Map Network Drive In the screen that...

    Jun 28, 2013 07:48PM EDT

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