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Move from Desktop to the Cloud!
Support Center
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Dentisoft won't open after Backup
Replace the existing accounts.cdx with a new blank one. This will have to be sent by a Dentisoft Technologies ...
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License key not current in Dentisoft Desktop
License keys are issued to offices for annual support. The information must match what the office has in the O...
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Password change for eclaims
If the office PW for DXC changes and you submit automatically, the password must be upated in System options. ...
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Eclaims not deleting after being transmitted.
(1) Search the C:\ drive of the server for and delete the appletfile.props. (appletfile.*.) (2) Submit the b...
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Eclaim batch upload error
Please update to version 14.06 which wil eliminate the batch upload errors and old claims not clearing out fro...
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E-Claims were not deleted after transmission
Make sure you have created a new claim....this clears out the old batch. If the submitted claims are in the t...
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ClaimConnect Phone Number
The new number for Claim Connect (EHG-Webclaim) is 800-576-6412
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Clearing the Transmit Claims Window
You must create a new claim and the old claims will be removed (a new batch is started) from the transmit clai...
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E-claim Monthly Billing
In Dentisoft ONline click on Utilities->ClaimConnect Report> account information.
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Networking DSD
How do I map a network Drive Doubleclick My Computer Choose Tools, Map Network Drive In the screen that...